Keyword: Change management
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Dymphna Snijders Blok, Minna Kaihovirta
Episode 4: Promoting participation and co-creation
It is easy to co-create with small or medium size organizations. But when the total student body is approximately 123,000 students and a combined number of staff is about 11,000 employees the challenge of co-creating rises to the next level. These numbers are huge - and still there is drive to co-create. How can it be done with success? Why is it important to put effort into it? And what do Legos have to do with it all? In this European connection podcast Minna Kaihovirta discusses with Dymphna Snijders Blok.
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Pamela Spokes
Digging deeper for direction: What is the goal of the goal?
Asking what the goal of the goal is, is another way of asking why. This is what service designers mean when they say that they need to understand the customer of their customer. What are the right questions to ask?