Business
-
Pamela Spokes
From fixing problems to preventing them: Why service design is not customer service
Service design is a proactive business development approach that creates well-functioning services, reducing the need for customer service. This article explains the difference between service design and customer service.
-
Pamela Spokes, Juha Järvinen
Episode 3: Prototyping – Turning ideas into reality
In this episode of Innovators at work podcast, we will be looking closer at Prototyping and how to take intangible ideas and make them into something tangible. This process of creating tangibility is so important in the innovation process. It is a form of communication. This is why it is vital to incorporate prototyping into everyday activities in the workplace.
-
Pamela Spokes, Juha Järvinen
Episode 2: How ‘innovation events’ shape future thinkers
In this episode of Innovators at work podcast, Pamela Spokes and Juha Järvinen will be looking closer at Innovation events: challenges, hackathons, service jams, design sprints, etc. and how these can quickly and effectively change mindsets around innovation and innovators. And how identifying with this mindset is the biggest step towards becoming an innovator that there is.
-
Pamela Spokes, Juha Järvinen
Episode 1: Innovators vs. innovations – Where should we focus?
In this episode of Innovators at work podcast, Pamela Spokes and Juha Järvinen will be looking closer at Innovations versus Innovators: People vs outcomes. These two things are different but connected! How people recognize innovation and how they can take part in it themselves?
-
Suvi Kiviniemi
The field of videogames beyond profit and art
Game-making depends on and flourishes in informal communities.
-
Michael Keaney
Opening up the world, one thesis at a time
The graduation certificate is not unlike a license, certifying its owner’s professional competence and expertise. The process begins with the selection of a suitable topic, followed by analysis of relevant literature. This leads ultimately to the identification of a research question or issue that will form the basis of the thesis and its plan.