Pamela Spokes
Specialist, Turbiini
Pamela Spokes
Specialist, Turbiini
Pamela Spokes works as a Service Designer in Metropolia’s RDI Unit and, specifically, in the Entrepreneurship team. Originally from Canada, Pamela has years of experience in university administration focusing on international recruitment, marketing, and the international student/staff experience. Pamela is interested in promoting purposefully designed services and experiences that are centred on the user. Don’t be surprised if she knocks on your door or emails you to talk about learning co-creation methods through intensive learning experiences. She also teaches Service Design in different degree programmes and Entrepreneurship in the Turbiini Pre-Incubator programme.
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Author's publications
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Pamela Spokes
From fixing problems to preventing them: Why service design is not customer service
Service design is a proactive business development approach that creates well-functioning services, reducing the need for customer service. This article explains the difference between service design and customer service.
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Pamela Spokes, Juha Järvinen
Episode 3: Prototyping – Turning ideas into reality
In this episode of Innovators at work podcast, we will be looking closer at Prototyping and how to take intangible ideas and make them into something tangible. This process of creating tangibility is so important in the innovation process. It is a form of communication. This is why it is vital to incorporate prototyping into everyday activities in the workplace.
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Pamela Spokes
What is U!REKA and why it matters to our universities and communities
What happens when universities from around Europe decide to work together and not compete? They can create something greater than the sum of their parts.
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Pamela Spokes, Juha Järvinen
Episode 2: How ‘innovation events’ shape future thinkers
In this episode of Innovators at work podcast, Pamela Spokes and Juha Järvinen will be looking closer at Innovation events: challenges, hackathons, service jams, design sprints, etc. and how these can quickly and effectively change mindsets around innovation and innovators. And how identifying with this mindset is the biggest step towards becoming an innovator that there is.
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Pamela Spokes, Juha Järvinen
Episode 1: Innovators vs. innovations – Where should we focus?
In this episode of Innovators at work podcast, Pamela Spokes and Juha Järvinen will be looking closer at Innovations versus Innovators: People vs outcomes. These two things are different but connected! How people recognize innovation and how they can take part in it themselves?
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Pamela Spokes
How service design can solve everyday sustainability challenges
Discovering what motivates people via listening and learning from them is the first step to achieving meaningful, lasting, and positive change.
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Pamela Spokes
Digging deeper for direction: What is the goal of the goal?
Asking what the goal of the goal is, is another way of asking why. This is what service designers mean when they say that they need to understand the customer of their customer. What are the right questions to ask?