Pamela Spokes
Specialist, Turbiini
Pamela Spokes
Specialist, Turbiini
Pamela Spokes works as a Service Designer in Metropolia’s RDI Unit and, specifically, in the Entrepreneurship team. Originally from Canada, Pamela has years of experience in university administration focusing on international recruitment, marketing, and the international student/staff experience. Pamela is interested in promoting purposefully designed services and experiences that are centred on the user. Don’t be surprised if she knocks on your door or emails you to talk about learning co-creation methods through intensive learning experiences. She also teaches Service Design in different degree programmes and Entrepreneurship in the Turbiini Pre-Incubator programme.
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Author's publications
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Pamela Spokes
Empowering staff to build better services in Higher Education
Many university staff assume that design isn’t “their thing” – but design is not only about products or visuals.
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Pamela Spokes
Students with a vision for climate-smart cities: Co-creating the future in U!REKA
In a world facing accelerating environmental change, empowering young adults to co-design smart and sustainable cities isn't just educational—it's essential.
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Pamela Spokes
9 helpful ways generative AI can make life easier for anyone
Artificial intelligence is here, and perhaps its potential and limitations are easiest to identify by utilising AI for everyday tasks. How to start? Find encouraging ideas in this article!
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Juha Järvinen, Pamela Spokes
Episode 4: From Research to Reality – Turning Academic Insights into Innovation
In this episode of Innovators at work podcast, we will be looking closer at taking research and understanding how and when to make it a viable commercial product or service. There are different parts to break down what needs to happen and how you can do this in an academic environment. This topic is being pursued by universities around the world as we speak. They are all trying to get the research out of the papers and applied to make the world a better place.
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Pamela Spokes
From fixing problems to preventing them: Why service design is not customer service
Service design is a proactive business development approach that creates well-functioning services, reducing the need for customer service. This article explains the difference between service design and customer service.
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Pamela Spokes, Juha Järvinen
Episode 3: Prototyping – Turning ideas into reality
In this episode of Innovators at work podcast, we will be looking closer at Prototyping and how to take intangible ideas and make them into something tangible. This process of creating tangibility is so important in the innovation process. It is a form of communication. This is why it is vital to incorporate prototyping into everyday activities in the workplace.
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Pamela Spokes
What is U!REKA and why it matters to our universities and communities
What happens when universities from around Europe decide to work together and not compete? They can create something greater than the sum of their parts.
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Pamela Spokes, Juha Järvinen
Episode 2: How ‘innovation events’ shape future thinkers
In this episode of Innovators at work podcast, Pamela Spokes and Juha Järvinen will be looking closer at Innovation events: challenges, hackathons, service jams, design sprints, etc. and how these can quickly and effectively change mindsets around innovation and innovators. And how identifying with this mindset is the biggest step towards becoming an innovator that there is.